Refund Policy – TopEAstore.com

Welcome to TopEAstore.com

We are committed to providing high-quality Expert Advisors (EAs), Indicators, and trading tools. Please read our Refund Policy carefully before purchasing any product from our website.

1. Refund & Exchange Eligibility

We offer refunds or exchanges only in the following cases:

The EA does not open trades
The Indicator does not display or function properly
The product is confirmed to be non-working
The product has been installed correctly according to our instructions

If your issue meets the conditions above, we will provide:

A full refund, or
An exchange for another product of equal or higher value

In some cases, we may compensate you with two replacement products of equal or greater value.

2. Conditions for Refund Requests

To process your refund or exchange request, you must provide all of the following information:

Order number
Purchase email address
Screenshot of the error
Full-screen screenshot including the “Experts” tab in MetaTrader

📌 Recommended screenshot shortcut:

Windows: Shift + Windows + S

Requests without sufficient evidence may not be processed.

3. Support Contact Information

Before requesting a refund, dispute, or chargeback, please contact our support team first.

Contact Support

Website: TopEAstore Official Website
Telegram: TopEAStore Support Telegram
Email: [email protected]

Our support team will review your case and respond as quickly as possible.

4. Non-Refundable Cases

Refunds or exchanges will NOT be provided in the following situations:

The product is working normally
You no longer want the product
The product does not meet your personal expectations
You do not know how to configure or use the EA properly
Losses occurred during trading

Please understand that all trading involves risk, and trading performance cannot be guaranteed.

5. Important Disclaimer

We are not the original developer of the EA or Indicator products.
All copyrights and claims belong to their respective authors.
We are not responsible for trading performance, profits, or losses resulting from the use of any product sold on our website.
By purchasing from our website, you acknowledge and accept these terms.